mauryne andisi

With over eight years of experience in customer service, I have honed my skills in managing escalated queries and delivering exceptional support to enterprise clients. My journey began at FIRLCOM Kenya, where I developed strong problem-solving abilities and achieved a remarkable 98% accuracy rate in order fulfillment. This foundation paved the way for my subsequent roles, where I consistently exceeded performance metrics and maintained high customer satisfaction rates.

At KBL Kenya, I currently provide exceptional support through various channels, including live chat, email, and phone, resolving issues promptly and maintaining a 95% customer satisfaction rate. My expertise in utilizing CRM systems like Zendesk and Salesforce has been instrumental in enhancing service delivery and ensuring accurate case management. I take pride in training and mentoring new team members, fostering a collaborative environment that prioritizes customer satisfaction and service excellence.