Tanya Shah

I'm currently supporting daily operations at Shoppers Drug Mart, where I manage cash reconciliation, deposits, financial reporting, high-volume transactions, and customer concerns.

I coordinate staff schedules and workflow planning, maintain inventory and transaction documentation, and help ensure compliance with company, loss prevention, and health and safety procedures.

Previously, as HR Manager at McDonald's, I coordinated hiring, onboarding, scheduling, and performance documentation for a team of 20+ employees in a high-volume location. I improved customer and team satisfaction by 15–20% and reduced inventory discrepancies by 10–15% through stronger tracking and process improvements.

Earlier, I managed insurance client accounts at Kavya Consultancy, handling onboarding, renewals, claims, documentation, and coordination with underwriting teams. I bring a service-focused approach, careful attention to detail, and strong Microsoft Office skills to administrative and branch operations work.