Open to opportunities

GERALDINE KATHUNKA

@geraldinekathunka

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Dedicated Client Services Specialist with a strong customer service background.

Kenya

Message

What I'm looking for

I seek a role that values collaboration and offers growth opportunities.

I am a highly motivated and competent collaborator with a strong background in the service industry. My experience as a Client Services Specialist has equipped me with the skills to deliver exceptional customer service while maintaining high standards. I pride myself on my ability to take ownership of challenging problems and assist my team in achieving their objectives. My commitment to providing authentic service ensures that I can add significant value to any organization.

Throughout my career, I have demonstrated proficiency in managing multiple tasks simultaneously, showcasing my strong problem-solving and analytical skills. My educational background in Education Science from Kenyatta University, combined with my hands-on experience in customer service roles, has honed my ability to communicate effectively and work collaboratively with diverse teams. I am eager to leverage my skills and experience to contribute to the success of Planet Depos.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Team Member

Current

Kuku Foods East Africa Holdings

Mar 2023 - Jan 2025 (1 year 10 months)

Provided exceptional customer service to patrons, ensuring a positive dining experience. Resolved customer complaints and inquiries efficiently while assisting in training new team members and managing cash transactions.

Customer Service Problem Solving Cash Management Training Communication Multitasking CRM Systems Time Management

Polling Clerk

Independent Electoral and Boundaries Commission

Sep 2022 - Sep 2022 (0 months)

Assisted in the setup and operation of polling stations during elections. Verified voter identities, addressed inquiries, and ensured adherence to election protocols.

Customer Service Problem Solving Communication Team Collaboration Time Management Organizational Skills Compliance

Waiter and Customer Service Specialist

Mega Ventures Café

Aug 2020 - Oct 2020 (2 months)

Delivered excellent customer service by taking orders and serving food and beverages. Managed inquiries, processed payments, and collaborated with kitchen staff for prompt service.

Customer Service Order Management Payment Processing Communication Team Collaboration Problem Solving Time Management Multitasking Organizational Skills

Education

Degrees, certifications, and relevant coursework

Kenyatta University

Bachelor of Education, Education

2019 - 2024

Activities and societies: Dean’s List, Volunteer for University Outreach Program

Studied for a Bachelor of Education with a focus on Physics and Chemistry. Relevant coursework included Educational Psychology, Curriculum Development, Instructional Methods, and Educational Technology. Achievements include being on the Dean’s List and volunteering for the University Outreach Program.

Pettans Institute

Basic Computer Packages, Information Technology

2019 - 2019

Completed a course in Basic Computer Packages, which included training in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and Basic Internet Skills.