Maureen Achieng
@maureenachieng
I’m operations & collections professional improving recovery, compliance, and customer success.
KenyaWhat I'm looking for
I’m a results-driven collections and operations professional with 7+ years of experience in debt recovery, customer account management, compliance coordination, and portfolio performance management. I manage delinquent portfolios, negotiate repayment solutions, and improve recovery performance in KPI-driven environments.
As Director – Compliance, Strategy & Operations at Mobara Property Management (Coast) Ltd, I lead operational execution, collections strategy, and compliance oversight for regional receivables portfolios. I monitor recovery performance, workflow efficiency, and operational reporting metrics, while coordinating communication between clients, legal teams, and internal stakeholders.
Previously as Operations Manager at Mwobara Property Management Ltd, I managed day-to-day collections operations across multiple client portfolios and supervised 15+ staff members. I implemented process improvements that increased productivity by 25%, while overseeing reporting, payment follow-ups, customer communication, and operational coordination.
Earlier, as a Debt Collection Officer, I managed delinquent receivables through phone, email, and written communication—negotiating repayment plans compliantly and achieving a 30% reduction in outstanding balances and a 40% improvement in recovery success rates. Throughout my roles, I’ve prioritized remote communication, CRM systems, clear documentation, and handling sensitive financial information with discretion and professionalism.
Experience
Work history, roles, and key accomplishments
Compliance & Ops Director
Mobara Property Management (Coast) Ltd
Jun 2025 - Present (11 months)
Led operational execution, collections strategy, and compliance oversight for regional receivables portfolios, monitoring recovery performance and workflow efficiency. Coordinated clients, legal teams, and internal stakeholders and developed SOPs to improve operational consistency.
Operations Manager
Mwobara Property Management Ltd
Nov 2023 - May 2025 (1 year 6 months)
Managed day-to-day collections operations across multiple client portfolios and supervised a team of 15+ staff to improve workflow accountability. Implemented process improvements that increased productivity by 25% and maintained accurate collections records and portfolio tracking.
Debt Collection Officer
Mwobara Property Management Ltd
Sep 2021 - Jun 2023 (1 year 9 months)
Managed delinquent receivables portfolios via phone, email, and written communication, negotiating repayment plans in a compliant manner. Reduced outstanding balances by 30% and improved recovery success rates by 40% through consistent documentation and debtor record maintenance.
Administrative Assistant
Mwobara Property Management Ltd
Jun 2019 - Mar 2021 (1 year 9 months)
Supported administrative and operational coordination by preparing reports, presentations, schedules, and operational documentation in a fast-paced environment. Managed customer inquiries, assisted with issue resolution, and supported contract preparation and records management.
Administrative Assistant
FiberHome International Technologies
Dec 2017 - May 2019 (1 year 5 months)
Provided executive administrative support, including calendar management, scheduling, and meeting agenda preparation. Documented meeting minutes and coordinated follow-up actions while supporting operations and sales with administrative and documentation tasks.
Education
Degrees, certifications, and relevant coursework
Kenyatta University
Bachelor of Science (BSc), Community Resource Management
Bachelor of Science (BSc) in Community Resource Management at Kenyatta University.
Kenyatta University
Diploma in Project Management, Project Management
Diploma in Project Management completed as part of the Kenyatta University education listed.
Tech stack
Software and tools used professionally
Availability
Location
KenyaAuthorized to work in
Job categories
Skills
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