FMFREDRICK MUTUA
@fredrickmutua1
Collections-focused customer service and sales specialist driving recovery, retention, and high-performing teams.
KenyaWhat I'm looking for
I’m a customer service, sales, and collections specialist with 5+ years of experience driving revenue through debt recovery, customer retention, and day-to-day team leadership. I’ve consistently exceeded KPI targets by managing high-volume customer interactions, resolving complaints, and negotiating repayment plans that improve compliance.
In my most recent role as a Soft Collections Specialist, I managed delinquent accounts and met monthly recovery targets while handling 50–100+ daily interactions. Previously, as a Team Leader, I led teams to achieve 100%+ targets, coached staff to strengthen performance, and managed escalations and reporting—work I earned recognition for with Best Team Leader of the Year (2024).
Experience
Work history, roles, and key accomplishments
Soft Collections Specialist
Mogo Auto Finance
Jan 2025 - Present (1 year 3 months)
Managed delinquent accounts and met monthly recovery targets by handling 50–100+ daily customer interactions. Negotiated repayment plans and improved compliance through effective follow-up.
Team Leader
Whitepath
Jan 2022 - Jan 2025 (3 years)
Led a team to achieve 100%+ targets consistently, coaching staff to improve performance. Handled escalations and produced reporting to track outcomes.
Credit Controller
Hela Systems
Jan 2021 - Jan 2022 (1 year)
Managed customer payments and conducted follow-ups to ensure timely collections. Resolved customer issues to support payment completion.
Accounts Manager
Agip Capital
Jan 2019 - Jan 2021 (2 years)
Managed client portfolios and drove debt recovery activities to meet collection goals. Generated reports and ensured compliance across client accounts.
Education
Degrees, certifications, and relevant coursework
Century Park College
ATD, Accounts & Finance
2018 -
Completed ATD in Accounts & Finance at Century Park College in 2018.
Machakos Baptist School
KCSE, Secondary Education
2014 -
Completed KCSE at Machakos Baptist School in 2014.
Availability
Location
KenyaAuthorized to work in
Job categories
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