Mirriam Gichohu

I am a dynamic and results-driven finance and customer management professional with over 6 years of experience in credit control, financial operations, and team leadership. My proven track record in modernizing financial processes and leading customer-focused initiatives has driven significant business growth through strategic financial management. I excel at building strong customer relationships and improving service delivery, which has consistently led to exceeding targets.

In my role as Collection Manager at Risine Credit Limited, I spearheaded the development and implementation of customer engagement strategies that increased customer retention by 15%. I managed a team of credit controllers, ensuring consistent achievement of collection targets while maintaining high levels of team morale. My experience also includes successfully establishing collection offices in Tanzania, South Africa, and Zambia, overseeing all aspects from strategic planning to execution, which resulted in fully operational offices that exceeded initial performance targets.

With a strong educational background, including a Bachelor of Commerce in Finance and ongoing certifications in Business Intelligence and Data Analysis, I am eager to leverage my expertise to contribute to the success of an organization. I am committed to continuous improvement and fostering a collaborative work environment that drives operational efficiency.