Open to opportunities

David Kariuki

@davidkariuki

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Dedicated Mathematics and Computer Science graduate with strong analytical skills.

Kenya

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What I'm looking for

I am looking for a role that offers growth opportunities and values analytical skills.

I am a results-driven Mathematics and Computer Science graduate with over two years of experience in collections management, customer service, and operations coordination. My background has equipped me with skills in debt recovery, customer relations, and stock management, allowing me to excel in conflict resolution and maintain excellent communication with clients.

Currently, I work as a Collections Officer at Letshego Kenya Limited, where I manage a loan portfolio and negotiate repayment terms with customers. My previous roles have honed my ability to support office operations and improve service delivery. I am passionate about leveraging my analytical and problem-solving skills to enhance operational efficiency and client satisfaction.

Experience

Work history, roles, and key accomplishments

Current

Collections Officer

Current

Letshego Kenya Limited

Mar 2022 - Present (3 years 2 months)

Contact debtors to negotiate repayment terms, manage a loan portfolio, prepare defaulters' schedules, and provide excellent customer service while collaborating with credit and risk teams.

Customer Service Negotiation Conflict Resolution

Depot Operations Officer

Hipora Group of Companies

Dec 2021 - Feb 2022 (2 months)

Managed daily depot operations, assigned and supervised staff, ensured accurate stock management and inventory control, and coordinated the packing and loading of sales trucks.

Operations Management

Attachee

NHIF

May 2021 - Aug 2021 (3 months)

Assisted clients with membership registration and account inquiries, processed new member applications, and maintained accurate records. Provided customer support and resolved inquiries efficiently while supporting office operations.

Customer Service Data Entry Conflict Resolution

Education

Degrees, certifications, and relevant coursework

Coursera

Certification, Data Analysis

2023 - 2025

Google Data Analysis course aimed at equipping learners with the skills needed to analyze data and make informed decisions using various data analysis tools.

Kenya Methodist University

Bachelor of Science, Mathematics and Computer Science

2017 - 2023

Bachelor of Science in Mathematics and Computer Science, focusing on the principles of mathematics and computing, including programming, data structures, and algorithms.