Open to opportunities

Lydiah Wacuka

@lydiahwacuka

Message

Conscientious financial practitioner with expertise in debt recovery.

Kenya

Message

What I'm looking for

I am seeking a challenging management role that fosters growth and teamwork.

I am a dedicated financial practitioner with over four years of experience in debt recovery and financial management. My journey began with a strong educational foundation in Agricultural Economics, which has equipped me with analytical skills and a keen understanding of financial systems. I have honed my abilities in various roles, from managing debt collections to leading teams in high-pressure environments.

Currently, I serve as an Operations Assistant at NCBA Group, where I track outstanding debts and negotiate payment plans with clients. My previous experience as an Outbound Debt Collection Agent has further strengthened my leadership and training skills, enabling me to build effective collections teams. I am passionate about continuous learning and problem-solving, always striving to improve processes and outcomes in my work.

Experience

Work history, roles, and key accomplishments

Current

Operations Assistant

Current

NCBA Group

Feb 2023 - Present (2 years 4 months)

Responsible for tracking outstanding debts, analyzing loan portfolios, negotiating payment plans, and liaising with various stakeholders to recover defaulted loans. Managed court schedules and coordinated with external debt collectors.

Negotiation Customer Service Microsoft Excel Analytical Skills Communication Problem Solving Team Management

Outbound Debt Collection Agent

Nimble Group Kenya

May 2022 - Jan 2023 (8 months)

Led a debt collection team, trained agents, monitored calls, and prepared collection plans. Managed team performance and assisted in achieving productivity targets.

Team Leadership Debt Collection Training Performance Management Reporting Customer Service Negotiation

Virtual Debt Collector

Hilife Company

Sep 2021 - Mar 2022 (6 months)

Engaged with customers to discuss payment options, collected feedback, and resolved challenges while promoting company products and services.

Customer Engagement Upselling Problem Solving Communication Negotiation

Head Cashier

Ekeza Sacco Limited

Oct 2014 - Feb 2019 (4 years 4 months)

Managed cashier duties, prepared budgets, handled statutory deductions, and produced financial reports. Implemented a new information management system.

Cash Management Budgeting Financial Reporting Statutory Compliance Communication Problem Solving