Open to opportunities

Winnie Wachira

@winniewachira

Message

Credit management supervisor driving debt recovery, cash flow and team performance.

Kenya

Message

What I'm looking for

I seek a role where I can lead credit or collections teams, improve recovery and cash flow, drive process improvements, mentor staff, and contribute to strong compliance and operational performance.

I am a results-oriented credit management professional with 7+ years of experience in accounts receivable, billing and collections, portfolio management and dispute resolution. I have a strong record of improving collections rates, implementing process improvements and coaching teams to deliver high performance.

At Watu Limited I led and mentored collections teams, delivered quality assurance (95% QA adherence), conducted audits and developed training programs while using MS Office and data-driven reporting to strengthen compliance and operational efficiency. I blend analytical thinking, problem solving and stakeholder management to protect cash flow and reduce losses.

Experience

Work history, roles, and key accomplishments

Current

Credit Management Supervisor

Current

Watu Limited Company

Oct 2022 - Present (3 years)

Lead a collections team to optimize accounts receivable and cash flow, achieving 95% QA adherence and driving process improvements to increase collections performance.

Accounts Receivable Collections Debt Recovery Team Management Performance Monitoring Dispute Resolution MS Office Process Improvement

Audit Supervisor

Watu Limited Company

Apr 2022 - Sep 2022 (5 months)

Conducted weekly audits of A/R processes, maintained audit registry and produced daily/monthly reports to improve collections accuracy and compliance.

Audit Accounts Receivable Financial Reporting MS Office Compliance Management Process Improvement Quality Assurance

Collection Supervisor

Watu Limited Company

Jun 2021 - Apr 2022 (10 months)

Supervised 20 officers to meet collections KPIs, managed debt recovery strategies and reporting, and implemented process changes to reduce losses and improve recovery rates.

Collections Debt Recovery Team Leadership KPIs Reporting Microsoft Office Coaching Portfolio Management

Senior Portfolio Quality Officer

Watu Limited Company

Jul 2020 - Jun 2021 (11 months)

Trained and mentored staff and interns on A/R portfolio management and compliance, led weekly performance meetings and supported dispute resolution to improve collections effectiveness.

Training Development Portfolio Management & Compliance Coaching MS Office Performance Monitoring

Portfolio Quality Officer

Watu Limited Company

Feb 2020 - Jul 2020 (5 months)

Managed client payment schedules and maintained financial records, applying debt recovery techniques and reporting to ensure timely collections and cash flow management.

Accounts Receivable Debt Recovery Reporting MS Office Client Relations

Business Development Officer

Watu Limited Company

Jul 2019 - Jan 2020 (6 months)

Implemented retention and follow-up strategies that increased timely payments by 30%, maintained loan monitoring records and conducted client interviews to support growth plans.

Accounts Receivable Monitoring Data Entry Microsoft Office Collections