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@dalvinesadia
Results-driven regional manager specializing in collections, sales, and operations leadership.
KenyaI am a results-driven regional manager with progressive experience in debt collection, branch operations, and sales leadership across fintech and credit institutions. I consistently meet revenue and collection targets, having delivered KSh 45 million monthly and 95% collections in my region.
My background includes roles from collections agent to branch and regional manager where I developed and enforced SOPs, trained staff, and implemented processes that increased monthly collections from KSh 12 million to KSh 45 million. I have hands-on experience negotiating repayment plans, verifying client information, and overseeing repossessions and asset sales.
I focus on client retention, operational discipline, and team development, and I bring strong interpersonal, organizational, and analytical skills to drive performance and ensure compliance with credit-control procedures.
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Work history, roles, and key accomplishments
Simple Pay Capital Ltd
Jul 2024 - Present (1 year 4 months)
Managed regional operations and revenue generation, delivering KSh 45 million monthly for three consecutive months and achieving 95% collections across the region.
Simple Pay Capital Ltd
May 2023 - Jun 2024 (1 year 1 month)
Oversaw branch operations, staff supervision and training, compliance checks and daily reporting to meet end-of-month branch targets and KPI delivery.
Simple Pay Capital Ltd
Jan 2023 - May 2023 (4 months)
Contacted overdue customers, negotiated payment plans and maintained payment records to improve recovery rates and customer retention.
4G Capital
Sep 2021 - Feb 2022 (5 months)
Assessed and valued businesses for lending, onboarded clients into the system and managed follow-ups, achieving monthly disbursement targets of KSh 3 million.
Platinum Credit
May 2020 - May 2021 (1 year)
Managed client documentation and payment updates, provided financial advice and expanded the business portfolio through follow-ups and client relationship management.
Incad
Feb 2020 - May 2020 (3 months)
Planned and organized events for clients including government parastatals and managed client outreach and logistical requirements.
Nimble Group Kenya
Jan 2018 - Feb 2020 (2 years 1 month)
Negotiated with arrears accounts across multiple lenders to maximize debt recovery, contributing to an increase in monthly collections from KSh 12M to KSh 45M and averaging 100 new activations per month.
Degrees, certifications, and relevant coursework
GUDiploma in Business Administration, Business Administration
2018 - 2019
Diploma in Business Administration awarded following study from May 2018 to May 2019.
Kenya Certificate of Secondary Education, Secondary Education
2013 - 2017
Grade: C (plain)
Completed Kenya Certificate of Secondary Education (KCSE) with a mean grade of C (plain).
Kenya Certificate of Primary Education, Primary Education
2005 - 2012
Grade: 350/500
Completed Kenya Certificate of Primary Education (KCPE) with a score of 350 out of 500 marks.
Software and tools used professionally
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