Gerald Kanyingi Mwas
@geraldkanyingimwas
I am a debt collection and customer service leader driving operational efficiency.
KenyaWhat I'm looking for
I am a motivated, results-driven professional with over four years' experience in debt collection, customer service, and operations. I have led teams—managing up to 42 members—trained new hires, and consistently met collection targets through process improvements and data-driven reporting.
I combine strong conflict-resolution and client-relationship skills with practical tools like QuickBooks, CRM systems, and reporting tools to improve performance and collections effectiveness. I am eager to bring my leadership and operational expertise to a company that values measurable results and team development.
Experience
Work history, roles, and key accomplishments
Freelance Content Writer
Self Employed
Jan 2012 - Dec 2015 (3 years 11 months)
Researched and created engaging content for clients and websites. Delivered high-quality, error-free articles under tight deadlines and maintained client satisfaction.
Education
Degrees, certifications, and relevant coursework
MTMurang'a University of Technology
Diploma in Business and Economics, Business Administration
2016 - 2018
Completed a Diploma in Business and Economics with a focus on Business Administration at Murang'a University of Technology from 2016 to 2018.
Nairobi Institute of Business Studies
Diploma in Computer Programming, Computer Programming
2010 - 2011
Completed a Diploma in Computer Programming at Nairobi Institute of Business Studies from 2010 to 2011.
Nairobi Institute of Business Studies
Diploma in Public Relations and Organizational Communication, Public Relations & Organizational Communication
2011 -
Completed a Diploma in Public Relations and Organizational Communication at Nairobi Institute of Business Studies in 2011.
Murang'a High School
Kenyan Certificate of Secondary Education (KCSE), General Secondary Education
2006 - 2009
Obtained the Kenyan Certificate of Secondary Education (KCSE) at Murang'a High School, completed in 2009.
Tech stack
Software and tools used professionally
Availability
Location
KenyaAuthorized to work in
Job categories
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