At 207 Plumbing & Heating, I managed daily office operations, dispatched technicians, coordinated schedules, and implemented project-management software to improve collaboration and productivity.
I also managed budgets, payroll, 401(k) administration, hiring, onboarding, confidential employee records, and relationships with clients, vendors, contractors, and subcontractors.
My healthcare front-office background includes Alliance Physical Therapy Partners, Martin's Point HealthCare, and Back In Motion Physical Therapy. I handled scheduling, insurance verification, pre-authorizations, billing, EMR documentation, patient communications, check-in and check-out, and medical records.
At Back In Motion Physical Therapy, I was promoted from Patient Receptionist to Patient Representative and Office Supervisor. I supervised and trained front-desk staff, supported patients with insurance and payment plans, and helped maintain efficient, accurate office operations.
