maryjean Gross

I bring over 30 years of strong customer service, working effectively as both an individual and a team player. I’m a self-starter who stays dependable, discreet, and solutions-focused—especially when things get busy or urgent.

In recent healthcare roles, I’ve handled patient registration and onboarding, including preloading new patients, adding vitals, documenting problems, histories, allergies, and medication statements. I work with electronic workflows in Cerner/HIMS, manage fax communications (including naming and responding to prior authorizations), and support patient emergencies by coordinating what providers need and getting it into the chart.

As an Office Manager, I answer phones and handle eFaxes while keeping day-to-day operations running smoothly (remote 7:30 am–4:00 pm). I also verify insurance/Hospice carrier details and eligibility, assist across multiple facilities and providers, and manage scheduling and patient-facing concerns with clear, respectful communication—backed by earlier administrative and finance experience.