Paula Smith
@paulasmith1
I streamline clinical office operations, insurance workflows, and patient support.
United StatesWhat I'm looking for
I've led front-office operations at Play2Learn Therapy Center, building a tracking system for insurance, clinical documentation, and patient authorizations while maintaining 100% HIPAA compliance.
I manage high-volume scheduling, payment processing, clinical data, and insurance verification for private insurance and Medicaid. I also provide direct leadership to clinical staff to keep daily work aligned with operational goals and patient-care standards.
At ActiveKidz Therapy, I coordinated front-desk operations, administrative intake, and daily scheduling to support therapist efficiency and reduce patient wait times. I streamlined insurance collection and processing through portals including Availity, Aetna, AmeriGroup, and CareSource.
Across administrative, purchasing coordination, and database-management roles with Forrest Eye Centers, Aeon Global Health, and Foley Equipment, I've improved workflows through accurate data entry, vendor management, and large-scale customer database maintenance.
Experience
Work history, roles, and key accomplishments
Office Manager
Play2Learn Therapy Center LLC
Apr 2023 - Jul 2026 (3 years 3 months)
Designed and implemented a comprehensive tracking system for insurance, clinical documentation, and patient authorizations, ensuring 100% compliance with HIPAA standards. Spearheaded front-office operations, including high-volume patient scheduling, payment processing, and clinical data management.
Office Manager
ActiveKidz Therapy
Jun 2021 - Mar 2023 (1 year 9 months)
Managed high-volume front desk operations, including greeting patients, answering multi-line phone systems, and resolving patient inquiries with a focus on high-quality customer service. Streamlined insurance collection and processing by utilizing diverse portals, including Availity, Aetna, AmeriGroup, and CareSource.
Administrative Experience
Forrest Eye Centers, Aeon Global Health, Foley Equipment
Held progressive roles in admin support, purchasing coordination, and database management. Consistently improved department workflows through meticulous data entry, vendor management, and the maintenance of large-scale customer databases.
Education
Degrees, certifications, and relevant coursework
Central Business College
Diploma, Business Administration
Earned a Diploma in Business Administration from Central Business College in Wichita, Kansas.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Salary expectations
Job categories
Skills
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