Matt User

I am a dynamic account specialist with five years of experience in driving productivity and service quality across diverse environments. My expertise lies in critical thinking and problem-solving, complemented by a proven capacity for effective team management and customer retention strategies. I thrive under pressure, ensuring that customer inquiries are addressed promptly and professionally.

Throughout my career, I have demonstrated a strong commitment to fostering operational excellence. In my previous role as a Customer Service Associate 2 Collection Specialist at Foundever, I mentored a junior team of collection agents, handling escalations and promoting a culture of excellence and continuous learning. My dedication to enhancing team performance and customer satisfaction has consistently yielded exemplary service outcomes.