Karen Kathleen Ventura
@karenkathleenventura
Customer-focused account specialist with strong communication skills.
PhilippinesWhat I'm looking for
I am a dedicated Account Specialist II at JP Morgan Chase, with a strong background in finance and customer service. My journey began at McDonald's, where I honed my communication and problem-solving skills while providing fast and friendly service. This experience laid the foundation for my career in finance, where I have consistently prioritized customer satisfaction.
Throughout my career, I have worked in various roles, including as a Fraud Analyst at Sitel, where I managed customer calls and resolved billing issues. My current role at JP Morgan Chase involves processing auto loan inquiries and ensuring compliance with financial regulations. I take pride in delivering excellent service and maintaining confidentiality while handling sensitive financial records.
Experience
Work history, roles, and key accomplishments
Account Specialist II Reg Ops
JPMorgan Chase & Co
Jan 2023 - Dec 2025 (2 years 11 months)
Processed returns and stop payments (ACH) for deceased customers. Coordinated with government treasuries and ensured compliance.
CSR Auto Finance Retail
JPMorgan Chase & Co
Jan 2020 - Dec 2023 (3 years 11 months)
Issued lien releases and processed auto loan payment inquiries. Delivered excellent customer service via phone and system-based support.
Fraud Analyst
Sitel
Jan 2018 - Dec 2020 (2 years 11 months)
Handled customer calls, billing issues, and fraud investigations. Managed collections and dispute resolution for clients.
Cashier and Lobby Service
McDonald's
Jan 2016 - Dec 2016 (11 months)
Maintained cleanliness and provided fast, friendly service. Assisted customers with orders and managed transactions.
Education
Degrees, certifications, and relevant coursework
RIZAL TECHNOLOGICAL UNIVERSITY
Bachelor's Degree, Business Administration major in Operations Management
Studied Business Administration with a major in Operations Management. Gained foundational knowledge in finance and customer-focused practices.
Tech stack
Software and tools used professionally
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