LSLizeil Suminig
@lizeilsuminig
Dedicated customer service representative with strong problem-solving skills.
PhilippinesWhat I'm looking for
I am a committed customer service representative with extensive experience in various roles across multiple platforms. My journey began at Teleperformance, where I honed my skills in voice and non-voice accounts, including working with prominent brands like AT&T Mobility and Disney+. I take pride in my ability to adapt to different customer needs and provide exceptional support.
Throughout my career, I have consistently demonstrated strong time management and problem-solving abilities. My role as a Subject Matter Expert at Teleperformance allowed me to further develop my expertise, enabling me to advocate effectively for clients and ensure their satisfaction. I am passionate about delivering quality service and continuously improving my skills to meet the evolving demands of the industry.
Experience
Work history, roles, and key accomplishments
Account Associate/ Chat Support Agent
VXI Global Solutions Temu
Jul 2024 - Present (11 months)
Worked as an Account Associate/Chat Support Agent for Temu's non-voice account. Provided efficient chat support, resolving customer issues and inquiries.
Customer Service Representative
Teleperformance Mastercard
May 2024 - Jul 2024 (2 months)
Provided customer service for Mastercard's voice communication account. Assisted cardholders with inquiries, transactions, and account-related issues.
Customer Service Representative
Teleperformance DoorDash
Mar 2024 - May 2024 (2 months)
Continued to provide customer service for DoorDash, focusing on maintaining high levels of customer satisfaction. Addressed various customer inquiries and concerns.
Subject Matter Expert / Client Advocate
Teleperformance DoorDash
Oct 2022 - Mar 2024 (1 year 5 months)
Promoted to Subject Matter Expert / Client Advocate for DoorDash. Provided advanced support and guidance to both customers and team members.
Customer Service Representative
Teleperformance DoorDash
Jul 2022 - Oct 2022 (3 months)
Handled both voice and non-voice customer interactions for DoorDash. Ensured seamless support across multiple communication channels.
Customer Service Representative
Teleperformance DoorDash
Aug 2021 - Jul 2022 (11 months)
Continued as a Customer Service Representative for DoorDash's voice account. Focused on resolving complex customer issues and improving service delivery.
Customer Service Representative
Teleperformance Disney+
Jul 2021 - Aug 2021 (1 month)
Managed customer service for Disney+'s non-voice and trial accounts. Provided support through various channels, addressing user concerns and technical issues.
Customer Service Representative
Teleperformance DoorDash
Nov 2020 - Jul 2021 (8 months)
Served as a Customer Service Representative for DoorDash's voice account. Assisted customers with orders, deliveries, and general inquiries, maintaining high service standards.
Customer Service Representative
Teleperformance AT&T Mobility
Sep 2020 - Nov 2020 (2 months)
Provided exceptional customer service for AT&T Mobility's seasonal account. Handled inquiries and resolved issues efficiently to ensure customer satisfaction.
Education
Degrees, certifications, and relevant coursework
ICCT Colleges Foundation Inc.
High School Diploma, General Studies
Completed senior high school education, focusing on general academic subjects. Developed foundational knowledge and skills for further studies.
Eusebio High School
High School Diploma, General Studies
Completed junior high school education, building a strong academic foundation. Engaged in various subjects to prepare for senior high school.
Tech stack
Software and tools used professionally
Availability
Location
PhilippinesAuthorized to work in
Social media
Job categories
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