At Atos IT Solutions and Services, I lead account strategy, customer relationships, and global service delivery for enterprise technology clients. I connect technology initiatives to customer priorities through business cases, innovation roadmaps, and consultative recommendations.
I use service metrics, customer feedback, and risk reviews to guide improvements and strengthen retention. My work has included cloud migration and automation initiatives, commercial negotiations, and executive reporting.
At Johnson & Johnson Services Inc., I established supplier relationship practices and onboarded six enterprise technology suppliers representing $188 million in annual expenditure. I also designed performance dashboards and governance processes to improve transparency and accountability.
