At NCSA, I booked a personal-best 71 consultations in one month against a typical target of 30–40. I also led the team in downstream enrollments during my third month in the role.
I handled 70–120 inbound and outbound calls per day, qualifying prospects through needs-based discovery and addressing pricing and service objections. I kept prospect records and follow-ups current in Salesforce and Salesloft.
At Homes Ahead Group, I managed communication with tenants, property owners, and vendors. I owned service requests from initial contact through completion, coordinating vendor access and scheduling.
As an Independent Assembly Contractor with Wayfair Network, I complete in-home service appointments while managing customer communication, scheduling expectations, and issue resolution. I have a B.A. in Psychology with a minor in Consumer Behavior from University of Southern California (USC).
