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@matthewwoodard
Customer service and operations professional passionate about tech and gaming.
I am an energetic, customer-focused professional with over 10 years of hands-on experience in high-volume, team-oriented environments. My background includes building strong client relationships and delivering reliable service while maintaining composure under pressure. I am passionate about sports gaming, digital platforms, and creating memorable user experiences.
Currently, I am seeking to transition into the tech and gaming industry with a company that values innovation and customer care. My recent role as a Crew Member at Trader Joe's has honed my customer service skills, allowing me to provide attentive, people-first service in a friendly retail environment. I have also gained valuable experience as a Client/Project Coordinator, where I ensured client satisfaction and timely project completion through effective communication and project management.
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Work history, roles, and key accomplishments
Trader Joe's
Jun 2023 - Present (2 years 5 months)
Delivered attentive, people-first customer service in a high-volume retail environment, known for its friendly and knowledgeable support. Built relationships with a diverse customer base by offering tailored recommendations, answering product questions, and resolving issues with empathy and professionalism.
SC Home and Design
Jan 2022 - Dec 2023 (1 year 11 months)
Oversaw customer delivery services and acted as the scheduling liaison between subcontractors and remodel clients. Ensured client satisfaction and timely project completion through effective coordination. Utilized CRM and project management software including Asana and Design Files.
Bruhn Farms
May 2018 - May 2023 (5 years)
Oversaw day-to-day operations of a mid-sized family-owned agricultural business, focusing on process efficiency, supply chain coordination, and team leadership. Utilized industry-standard software such as Microsoft Office and QuickBooks for inventory management and ordering. Maintained vendor relationships and managed livestock sales via email.
Bruhn Farms
Jan 2014 - May 2018 (4 years 4 months)
Performed various manual tasks and supported daily farm operations, contributing to the overall productivity and maintenance of the agricultural business. Assisted with livestock care, crop management, and equipment operation. Collaborated with the team to ensure efficient completion of farm duties.
Skal Restaurant
Feb 2012 - May 2014 (2 years 3 months)
Provided friendly, attentive customer service in a fast-paced dining environment. Ensured a positive guest experience from greeting to payment. Managed table service, order taking, and handled guest inquiries efficiently.
Degrees, certifications, and relevant coursework
High School Diploma, General Studies
Completed all required coursework for a high school diploma. Developed foundational knowledge across various academic subjects.
Software and tools used professionally
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