Matthew Williamson

Led the implementation of a web-based field management system (FMS) across three US warehouses, supporting final mile parcel delivery with route optimization to increase overall delivery output by 5 percent. Tracked and managed project workflows in Jira across frontend, backend, and mobile development teams to ensure alignment and timely feature delivery.

Served as the primary point of contact for a global solar client, resolving day-to-day operational issues and maintaining smooth logistics and warehouse operations. Delivered in-depth reporting on inbound/outbound shipments, inventory levels, and claims, while overseeing quarterly physical inventory audits at 12 U.S. warehouse locations.

Scheduled temperature-controlled full truckload (FTL) shipments for B2B customers, proactively communicating delays to ensure high customer satisfaction. Collaborated with capacity managers to secure carrier coverage, analyze market trends, and develop competitive pricing strategies.

Arranged B2B and B2C pick-ups and deliveries for major DFW clients, overseeing specialized delivery services such as room-of-choice and white-glove installation. Generated detailed performance reports and service metrics for accounts, enabling data-driven decisions and supporting account growth.

Sourced and managed carrier relationships for high-profile clients, ensuring timely, reliable, and cost-effective transportation solutions. Leveraged freight-matching platforms to secure shipment capacity and negotiate competitive carrier rates, consistently generating an average monthly profit margin of $10,000.

Delivered high-quality customer service by resolving overages, shortages, and damages (OS&D), supporting uninterrupted freight operations. Coordinated and dispatched a fleet of 16 drivers, optimizing route efficiency and ensuring on-time deliveries.

Graduated in May 2016 with a Bachelor of Science in Logistics and Supply Chain Management. Developed a strong foundation in optimizing processes, enhancing efficiency, and leveraging technical expertise to deliver impactful results.