Molly Johnson
@mollyjohnson1
I improve supply chain performance across complex multi-site retail networks.
What I'm looking for
I'm a Supply Chain and Operations professional with experience leading inventory planning, forecasting, logistics, operational audits, and process improvement across complex multi-site retail networks. I currently support 35+ retail locations, warehouses, and processing centers throughout the Northeast and previously supported 57 locations across the East Coast. My experience spans supply chain operations, transportation, inventory management, partner relationship management, and data-driven decision-making.
Throughout my career, I've focused on improving performance, solving operational challenges, and building scalable processes that deliver measurable results. Key achievements include reducing late shipments by 72%, increasing productivity by 50%, developing training programs adopted across the U.S. and Canada, and creating over 20 SOPs to improve consistency and efficiency.
I'm passionate about continuous improvement, operational excellence, and building strong partnerships. As I continue to grow my career, I'm seeking opportunities to expand my leadership responsibilities and contribute at a more strategic level in Supply Chain, Operations, Inventory Planning, or Continuous Improvement roles. I'm particularly interested in positions where I can drive business performance, lead cross-functional initiatives, develop people and processes, and help organizations achieve long-term growth and success.
Experience
Work history, roles, and key accomplishments
Manage supply chain operations, inventory planning, and performance across 35+ retail locations, warehouses, and off-site processing centers throughout the Northeast, previously supporting 57 locations. Lead forecasting, audits, process improvement, and partner relationship management while collaborating with regional leadership to improve compliance, performance, and business results.
Account Manager
SUNTECKtts
Aug 2022 - Oct 2023 (1 year 2 months)
Managed the full transportation lifecycle for LTL, FTL, and drayage shipments, from order creation through invoicing. Negotiated rates with customers and carriers, ensured operational accuracy, maintained shipment visibility, and resolved transportation issues to support profitability, customer satisfaction, and on-time delivery performance across a diverse freight portfolio.
Supported nationwide retail transportation operations by monitoring shipment performance, analyzing transportation data, resolving delays, and coordinating with carriers and vendors. Managed freight movement planning, developed operational reporting, and proactively identified risks to ensure merchandise reached stores on schedule and supply chain performance objectives were met.
Managed procurement, sourcing, and fulfillment activities for fire protection equipment across a nationwide network. Maintained inventory accuracy, researched products and sourcing solutions, coordinated purchasing activities, and supported field technicians by resolving procurement and inventory challenges while ensuring critical materials' availability to meet customer and operational needs.
Customer Relations Advocate II
Charter Communications
Apr 2014 - Feb 2019 (4 years 10 months)
Provided technical support, account management, billing assistance, and issue resolution for a high-volume customer base. Consistently exceeded sales and service expectations by identifying customer needs, recommending solutions, resolving complex concerns, and delivering a positive customer experience. Recognized as a top performer in both sales and customer satisfaction.
Education
Degrees, certifications, and relevant coursework
Quinsigamond Community College
Criminal Justice and Human Services
Completed coursework in Criminal Justice and Human Services at Quinsigamond Community College in Worcester, MA.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Social media
Job categories
Skills
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