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Miriam Hannibal-CrossMH
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Miriam Hannibal-Cross

@miriamhannibal-cross

Administrative Assistant with 8+ years delivering high-level support and precise scheduling.

United States
Message

What I'm looking for

I’m looking for an Administrative Assistant role where I can support senior leadership with complex scheduling, clear communication, and high-trust confidentiality, while using strong organization and problem-solving to keep day-to-day operations running smoothly.

I’m an accomplished veterinary medicine professional with 8+ years of experience who’s actively seeking to transition into an Administrative Assistant role. I bring strong expertise in managing complex schedules, coordinating communications, and anticipating administrative needs to provide high-level support to senior leadership.

In my current role, I support operational success by monitoring hospital revenue streams, optimizing staffing hours, and managing procurement and inventory for office supplies and prescription food. I also resolve internal team concerns and external client complaints through professional problem-solving, while staying highly organized with accurate record keeping and reliable scheduling for two veterinarians. Previously, as a General Office Clerk II, I processed applications, handled Protected Personal Information requirements, and consistently maintained top-performer performance while managing inbound calls.

Experience

Work history, roles, and key accomplishments

BH
Current

Shift Lead

Banfield Pet Hospital

Jun 2023 - Present (2 years 10 months)

Monitored hospital revenue streams and assessed paraprofessional staffing hours to support the Practice Manager in meeting business objectives. Oversaw procurement and ordering of office supplies and prescription food inventory, and resolved internal and client concerns through professional communication.

BH

Veterinary Assistant

Banfield Pet Hospital

Sep 2017 - Jun 2023 (5 years 9 months)

Managed scheduling for two veterinarians while optimizing appointment flow and maintaining daily reception operations. Provided clear explanations of medical terminology and treatment protocols to support informed client decision-making.

IL

General Office Clerk II

IKUN LLC

Jun 2016 - Jul 2017 (1 year 1 month)

Processed an average of 50 applications per 8-hour shift while maintaining 100% compliance with government security protocols and PPI handling requirements. Managed ~20 inbound calls per day, providing accurate guidance while meeting confidentiality and clearance certification requirements.

Education

Degrees, certifications, and relevant coursework

St. Charles Community College logoSC

St. Charles Community College

Associate of Arts, Arts

Earned an Associate of Arts from St. Charles Community College (Class of 2015).

Tech stack

Software and tools used professionally

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