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Matthew Chelsea Ezinne

@matthewchelseaezinne

Customer support and administration professional who maintained 80% customer satisfaction and managed CRM records.

Nigeria
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At Hilltops and Towers Limited, I managed client relationships and follow-ups for a team of sales agents. I also maintained social media content calendars and ran Meta and Google Ads campaigns, tracking conversions to report what was working.

At Rhemluxe Global Limited, I ran daily office operations, scheduled meetings, and kept client and property information up to date in the CRM. I resolved client complaints and prepared market and customer feedback insights for senior management.

At Omas Studios, I supported customers across phone, email, chat, social media, and in person, resolving complaints with practical solutions. I also created social media graphics, blog posts, and videos to engage customers and build brand awareness.

Earlier, at Rivers State Television, I wrote, proofread, and formatted news bulletins, operated the teleprompter for live broadcasts, and reported stories from the field. My Mass Communication background supports my writing, and I’m proficient in Excel and Google Sheets.

Experience

Work history, roles, and key accomplishments

Education

Degrees, certifications, and relevant coursework

UN

UniAthena

Basics of Operations and Project Management, Operations and Project Management

2026 - 2026

Completed Basics of Operations and Project Management training in 2026.

AP

Antigi E-learning Platform

Conflict Management and Resolution, Conflict Management

2025 - 2025

Completed Conflict Management and Resolution training in April 2025.

AP

Antigi E-learning Platform

Customer Care & Complaint Management, Customer Care

2024 - 2024

Completed Customer Care & Complaint Management training in May 2024.

UN

UniAthena

Essentials of MS Excel: Formulas and Functions, MS Excel

2024 - 2024

Completed Essentials of MS Excel: Formulas and Functions training in June 2024.

UN

UniAthena

Basics of Digital Marketing, Digital Marketing

2024 - 2024

Completed Basics of Digital Marketing training in June 2024.

AP

Antigi E-learning Platform

General Project Planning, Project Planning

2024 - 2024

Completed General Project Planning training in April 2024.

AP

Antigi E-learning Platform

Digital Safety and Security, Digital Safety

2024 - 2024

Completed Digital Safety and Security training in April 2024.

KP

Kenule Beeson Saro-Wiwa Polytechnic

Higher National Diploma, Mass Communication

2021 - 2023

Higher National Diploma in Mass Communication from Kenule Beeson Saro-Wiwa Polytechnic, Bori, Rivers State, from 2021 to 2023.

KP

Kenule Beeson Saro-Wiwa Polytechnic

Ordinary National Diploma, Mass Communication

2018 - 2020

Ordinary National Diploma in Mass Communication from Kenule Beeson Saro-Wiwa Polytechnic, Bori, Rivers State, from 2018 to 2020.

Tech stack

Software and tools used professionally

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