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@favouroludare

Customer support professional at Premium Trust Bank who handled escalated complaints and tracked cases in OBIEE.

Nigeria
Message

At Premium Trust Bank, I handled customer enquiries and complaints through phone, email, and live chat. I followed up on cases with cross-functional teams and used OBIEE and internal dashboards to track progress and document outcomes.

At EUC Homes Ltd, I oversaw daily office operations, coordinated administrative staff, and managed office budgets and procurement. I also coordinated meetings, schedules, travel arrangements, and office events.

At Rushing Tap Studios, I managed social media accounts and content strategies alongside administrative operations. My media work has also included editing video content at Green Street Media, writing articles and radio scripts at Covenant University, and contributing to student media at Glorious Vision University.

Experience

Work history, roles, and key accomplishments

PB

Business Support Associate/Resolution Officer

Premium Trust Bank

Nov 2025 - Sep 2026 (10 months)

Managed customer enquiries and complaints through phone, email, and live chat, and followed up on issues with cross-functional teams to ensure resolution. Used CRM systems and dashboards to track cases and documented outcomes for reporting and continuous improvement.

GU

Media & Editorial / Student Leadership

Glorious Vision University

Oct 2019 - Aug 2023 (3 years 10 months)

Wrote and produced scripts for stage productions and served as copy editor and production supervisor for Campus Vision Newspaper. Managed the official Instagram page for AMCOS and served as an ISEC official for elections.

GM

Video Editor

Green Street Media

Jul 2022 - Aug 2022 (1 month)

Edited video content for media production projects, ensuring quality and timely delivery. Supported audition coordination and talent scheduling for production activities.

CU

Media & Communications Intern

Covenant University

Jul 2021 - Sep 2021 (2 months)

Wrote articles for non-governmental organizations and supported content development initiatives. Developed radio jingles and scripts, and served as on-air personnel for Hebron 95.9 FM.

Education

Degrees, certifications, and relevant coursework

GU

Glorious Vision University

Bachelor of Science, Mass Communication

Grade: Second Class Upper (2:1)

Bachelor of Science in Mass Communication degree obtained in August 2023 with Second Class Upper (2:1) honors.

Tech stack

Software and tools used professionally

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