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Mathew Rajeev George

@mathewrajeevgeorge

I lead global infrastructure, cybersecurity, and telecom delivery, improving profitability, automation, and SLA performance.

India

Message

What I'm looking for

I'm looking to lead global service delivery, customer success, or infrastructure and cybersecurity operations, with ownership of profitable accounts, modernization initiatives, automation, and high-performing teams.

I've led IT infrastructure, cybersecurity, and telecom service delivery for Happiest Minds, Subex, IBM, Onmobile, and Huawei, managing global enterprise accounts, P&L, and large delivery teams. At Happiest Minds, I manage US and UK infrastructure and security engagements generating USD 5M annually.

I've sustained 99.99% SLA performance across distributed environments, managed portfolios exceeding USD 15M, and delivered cost optimization through service improvement and automation. I combine executive stakeholder management, workforce planning, AIOps advocacy, and customer success to drive reliable, profitable delivery.

Experience

Work history, roles, and key accomplishments

Delivery Director

Happiest Minds Technologies Ltd

Aug 2023 - Jun 2026 (2 years 10 months)

Led end-to-end service delivery and operations for IT Infrastructure management and Security engagements across US and UK regions, managing USD 5M annual revenue. Owned account profitability including revenue forecasting, margin optimization, and cost control.

IT Infrastructure Cybersecurity AI Ops Robotic Process Automation ServiceNow Power BI Stakeholder Management P L Ownership Customer Success

Director – Customer Success

Subex Ltd

Apr 2021 - Jul 2023 (2 years 3 months)

Facilitated SaaS and on-prem deployments (Revenue Assurance, Fraud Management) across telecom operators covering a 240M-subscriber base, contributing to USD 3M ARR. Directed P&L ownership (~USD 7M), delivering 10% revenue growth for two strategic accounts.

Revenue Assurance Fraud Management SaaS Telecommunications P L Ownership Customer Success NPS Cost Optimization

Service Delivery Manager / Project Manager

IBM India Ltd

Aug 2016 - Apr 2021 (4 years 8 months)

Led migration of enterprise infrastructure from legacy AT&T data centers to IBM SoftLayer environments with minimal service disruption. Compressed overall migration timeline by 8% through robust project management and delivery planning.

Project Management Infrastructure Migration SLA Management Risk Mitigation Executive Reporting KPI Tracking

Operations Manager → Delivery Manager → Senior Delivery Manager

Onmobile Global Ltd

Feb 2005 - Aug 2016 (11 years 6 months)

Progressed from Operations Manager to Senior Delivery Manager over an 11-year tenure, leading teams of up to 60 including Operations Managers, Associate Delivery Managers, and Operations Engineers. Drove ~17% reduction in operational costs across customer deployments; implemented Shell-based automation to cut OPEX a further 10%.

Operations Management Delivery Management Team Leadership Cost Optimization Shell Scripting SLA Adherence VAS NMS Java MySQL Windows Linux

Project Manager

Huawei Technologies India Pvt. Ltd

Apr 2010 - Apr 2011 (1 year)

Delivered the VAS Bundle solution with under 3% schedule deviation; led a 20-member onsite technical and integration team. Served as single point of contact for customer and internal teams, including executive-level stakeholder communication.

Project Management VAS Team Leadership Stakeholder Management Integration