Puneet Singh

Delivered 99.8% uptime and 99.5% SLA adherence for an Australian superannuation client while managing a 70+ member offshore/onsite team and exceeding a fixed-price support contract P&L by 5–10% QoQ through upsell and integration work.

Led cybersecurity and risk delivery for an energy client generating $1.2M/year, managing a 40+ associate distributed team and delivering UAM, IAM, and risk-management services while driving cost-saving and escalation resolution.

Orchestrated enterprise risk and capacity management, led supplier/client teams across EUC, infrastructure and security, and implemented monitoring and process improvements that reduced incident recurrence and improved account revenue by ~7% QoQ.

Led ITSM teams to deliver ITIL-aligned incident, change, problem, capacity and access management, driving KPI improvements, compliance with audits, and continuous service improvement including disaster recovery exercises.

Owned IAM product (Okta) strategy and TCO, led product and program delivery for managed access services, and advised on security best practices and compliance to improve service offerings.

Led problem management and IT infrastructure operations to drive root-cause elimination, reduce incident recurrence, and improve infrastructure availability and SLA compliance.

Managed Lotus Domino, Active Directory, VMware, antivirus and backup solutions across mainframe and distributed environments, ensuring reliable LAN/WAN operations and resource optimization.

Administered Windows servers, VMware and Symantec Backup Exec and evaluated hardware/software for procurement to support stable IT infrastructure operations.

Completed an Executive M.B.A. in Information Technology, focusing on management practices for IT operations and service delivery.

Earned a Bachelor of Technology in Computer Science & Information Technology with foundational training in software and infrastructure technologies.