Open to opportunities

Massimo Dlm

@massimodlm

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Experienced professional in business development and strategic consulting.

United Kingdom

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What I'm looking for

I am looking for a role that allows me to leverage my expertise in business development and strategic consulting while fostering a collaborative and innovative company culture.

I am an experienced professional based in London with a robust background in business development, strategic consulting, and leadership across diverse industries. My journey has taken me through the realms of BPO, software, luxury hospitality, and high-end automotive brands like Ferrari. I have a proven track record of driving growth and managing marketing strategies, delivering premium experiences in luxury sectors.

My career highlights include serving as a Manager in a Michelin-starred restaurant by Gordon Ramsay and specializing in business development for Ferrari cars in London. I am bilingual in Italian and English, which enhances my ability to connect with clients and teams globally. My experience at Google as a Customer Service Representative allowed me to develop critical thinking and leadership skills, eventually leading to a team leader role focused on fraud in the finance sector.

Experience

Work history, roles, and key accomplishments

BPO Sales Manager

Picupmedia

Sep 2024 - Present (9 months)

Managed sales, marketing, and recruitment strategies for Picupmedia HK in the Philippines. Provided customer support and problem-solving, leveraging bilingual Italian and English skills.

Sales Marketing Recruitment Customer Support Problem Solving Slack

Customer Service Representative

Google

Jan 2018 - Present (7 years 5 months)

Served as a Customer Service Representative, advancing to a team leader role specializing in fraud within the finance sector. Worked remotely, demonstrating adaptability and global reach.

Customer Service Team Leadership Fraud Detection Finance Critical Thinking Remote Work

Software Consultant

Lightspeed

Feb 2015 - Present (10 years 4 months)

Specialized in the sale, assistance, and training of Lightspeed software for the global luxury hospitality sector. Ensured client success through comprehensive support and product expertise.

Software Sales Technical Support Training Hospitality Leadership

Restaurant Manager

Maze by Gordon Ramsay

Jul 2010 - Present (14 years 11 months)

Managed operations at a Michelin-starred restaurant, overseeing staff and ensuring premium dining experiences. Developed strong leadership and hospitality management skills in a high-pressure environment.

Team Leadership Customer Service Operations Management