Open to opportunities

Antonio De Gaetano

@antoniodegaetano

Message

I turn customer, market, and operational data into measurable business improvements.

United Kingdom

Message

What I'm looking for

I'm looking for a data-driven role where I can combine customer, market, and operational insight with commercial problem-solving, while continuing to develop in analytics, bioinformatics, and cross-functional process improvement.

I'm currently supporting global customers at Etraveli Group through critical flight irregularities, using Amadeus, Sabre, and Galileo to identify optimal solutions. I also analyze feedback and work with partner airlines to improve operational guidelines.

At Percepta, I drove B2B business development for Ford PRO Software, consistently achieving 120% of quarterly sales targets through software demonstrations, digital marketing, and pipeline management. I previously consulted on SaaS fleet-management solutions as an Inside Sales Account Manager.

My work at InMoment combined quantitative and qualitative market research, data cleaning, survey logic, and analysis in Excel and SPSS. I maintained a 90% success rate in survey submissions and data integrity while identifying consumer and competitor insights for B2B and B2C clients.

I've also led a team of 20+ technical customer service agents at Sitel Group, where competitive analysis contributed to a 50% increase in customer satisfaction and quality scores. Alongside my commercial and CX background, I'm pursuing postgraduate study in Biomathematics, Bioinformatics, and Computational Biology.

Experience

Work history, roles, and key accomplishments

Current

Support Travel Agent Flight Irregularities

Current

Etraveli Group

Apr 2025 - Present (1 year 4 months)

Managing critical flight irregularity inquiries, utilizing GDS systems to provide optimal solutions for global customers. Optimizing internal processes by analyzing feedback and developing new operational guidelines in collaboration with partner airlines.

Amadeus Sabre Galileo Customer Service Problem Solving Process Improvement

Senior Sales & Business Development

Percepta

Feb 2024 - Aug 2024 (6 months)

Spearheaded business development for Ford PRO Software, utilizing digital marketing strategies to generate high-quality B2B leads. Consistently achieved 120% of quarterly targets through effective software demonstrations and pipeline management.

B2B Sales Business Development Digital Marketing Pipeline Management

Marketing Research Specialist

InMoment

Mar 2022 - Aug 2024 (2 years 5 months)

Conducted quantitative and qualitative market research, supporting B2B and B2C clients with data collection and survey logic. Performed data cleaning and analysis using Excel and SPSS to identify consumer trends and competitor insights.

Market Research Data Analysis Excel SPSS Survey Design Data Cleaning

Inside Sales Account Manager

Percepta

Nov 2023 - Feb 2024 (3 months)

Consulted on SaaS fleet management solutions, supporting client needs and driving sales growth.

SaaS Sales Account Management Client Consultation

Technical Customer Service Manager

Sitel Group

Jun 2022 - Mar 2023 (9 months)

Managed and coached a team of 20+ agents, utilizing performance data to drive team excellence. Implemented competitive analysis reports that led to a 50% increase in customer satisfaction and quality scores.

Team Leadership Performance Management Customer Service Competitive Analysis Coaching

Technical Support Representative

Sitel Group

Jul 2021 - Jun 2022 (11 months)

Provided technical support, demonstrating superior troubleshooting and leadership skills leading to promotion.

Technical Support Troubleshooting Customer Service

Lab Water Solutions Specialist

Merck KGaA

Nov 2018 - Nov 2019 (1 year)

Managed key accounts including universities and research institutes across the South West UK. Utilized SPIN selling techniques to exceed personal sales revenue targets of £50k.

Key Account Management SPIN Selling Sales