Mashura SEBABI TADJIRI
@mashurasebabitadjiri
Quality Assurance Analyst at TELEPERFORMANCE, evaluating customer interactions and identifying improvements to service quality.
TogoWhat I'm looking for
At TELEPERFORMANCE, I analyze customer interactions, assess adherence to procedures and quality standards, and identify areas for improvement.
I moved into the Quality Assurance Analyst role in December 2025 after working as a Téléconseillère, handling customer requests and guiding people toward suitable solutions.
At TGV Professionnelles, I supported users through a bot, processed requests, and directed customers according to their needs.
My experience also includes customer-facing commercial work at TOGOCOM and managing daily activities at BOUKONLA SARL. I completed office computing training at IFAID-ADIDOGOMÉ and am open to international opportunities.
Experience
Work history, roles, and key accomplishments
Analyze and control the quality of customer interactions, evaluate compliance with procedures and quality standards, and identify areas for improvement in customer interaction handling.
Handled customer requests and inquiries, provided listening, information, and support while respecting procedures, and managed interactions professionally with a focus on solutions.
Stagiaire Commerciale
Togocom
Jan 2024 - Dec 2024 (11 months)
Supported commercial activities and customer relations during an internship.
Support Client sur Bot
TGV Professionnelles
Jan 2021 - Dec 2024 (3 years 11 months)
Provided assistance and support to users, handled requests, and oriented clients according to their needs.
Commerciale
Togocom
Jan 2023 - Dec 2023 (11 months)
Welcomed, advised, and accompanied clients, and presented offers and services to customers.
Gérante
Boukonla SARL
Jan 2021 - Dec 2021 (11 months)
Managed daily activities, welcomed clients, and oversaw operations and work organization.
Education
Degrees, certifications, and relevant coursework
IFAID-ADIDOGOMÉ
Formation en informatique bureautique, Informatique bureautique
2023 - 2023
Completed training in office computer skills at IFAID-ADIDOGOMÉ in 2023.
ISCE-KARA
Baccalauréat G2, Comptabilité
2021 - 2021
Earned a Baccalauréat G2 in Accounting from ISCE-KARA in 2021.
ISCE-KARA
BAC 1 G2, Comptabilité
2020 - 2020
Completed the first year of the Baccalauréat G2 program at ISCE-KARA in 2020.
CPL Le Savoir
BEPC
2018 - 2018
Obtained the BEPC from CPL Le Savoir in 2018.
Tech stack
Software and tools used professionally
Availability
Location
TogoAuthorized to work in
Salary expectations
Job categories
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