At YANGODÉLI, I handled customer and restaurant partner requests by chat and phone, including complaints about orders, deliveries, and service incidents. I analyzed issues and proposed suitable solutions.
At TOGOCOM, I supported customers with mobile, fixed-line, and TMoney services. I contributed to developing more than 7,300 TMoney accounts and carried out more than 3,000 interventions, configurations, and customer support sessions.
At TOGOCOM, I also managed complaints and tracked requests using CRM tools, while diagnosing technical, administrative, and service-related problems. I contributed to maintaining customer satisfaction above 95%.
At AMAZON | MAJORELTOGO, I handled questions about orders, customer accounts, and deliveries, including refund requests and payment issues. I supported customers through to resolution while following privacy and data protection policies.
