Open to opportunities

Rushaid Tindle

@rushaidt

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Experienced luxury hospitality professional transitioning into IT and cybersecurity support.

United Kingdom

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What I'm looking for

I am seeking a remote role combining high-quality customer service with IT/technical support, where I can apply hospitality experience and cybersecurity certifications to solve problems and improve client experience.

I am a hospitality professional with over seven years' experience delivering bespoke concierge and guest services within luxury environments, recognised for exceeding service standards and managing complex logistics for high-profile clients.

I combine operational discipline—AM/PM reporting, building oversight, security checks and property management systems—with expanding technical expertise, holding certifications such as Cisco CCNA, CompTIA A+, Network+ and Cloud+ to support remote IT and troubleshooting responsibilities.

I am highly adaptable, calm under pressure, detail-oriented and eager to join a remote team where I can apply both my high-touch customer service skills and growing cybersecurity/IT proficiency to ensure excellent client experiences and reliable technical support.

Experience

Work history, roles, and key accomplishments

Luxury Service Team Lead

Marriott International

Oct 2019 - Aug 2025 (5 years 10 months)

Led luxury guest support at The London EDITION, consistently exceeding service standards and improving guest satisfaction through precise coordination of arrivals, departures, and complex itineraries. Utilised MICROS and Opera PMS to streamline operations and produced accurate AM/PM reports and handovers.

Guest Service Concierge Opera PMS Micros Microsoft Excel Team Leadership

Front-of-House Operations Lead

Independent Roles

Jan 2017 - Oct 2019 (2 years 9 months)

Managed front-of-house operations and building oversight, conducting security and CCTV checks, executing daily key-holding procedures, and ensuring high standards of presentation and maintenance across communal areas. Resolved resident complaints and delivered detailed operational handovers.

AM PM Handovers