Lady Nazarene Ortiz

Warmly welcomed guests and efficiently managed check-in and check-out procedures. Collaborated with housekeeping and other departments to ensure high guest satisfaction, promptly answering calls and directing them appropriately.

Welcomed and assisted guests with check-ins and check-outs, ensuring a seamless and positive experience. Handled customer inquiries, providing excellent service and support while maintaining up-to-date knowledge of company procedures.

Responsible for preparing and delivering all guest amenities and stocking mini-bars. Maintained inventory, organized orders, and managed billing, while communicating effectively with Guest Relations and Reception for guest requests.

Provided general administrative support for Electoral Registration, including updating the Electoral Register and preparing annual lists. Maintained and secured electoral data in both paper and digital formats, adhering to data protection legislation.

Uploaded CVs onto the CRM system and managed all incoming and outgoing mail and packages. Transferred information from paper documents to computer systems and updated existing databases with new information.