Full-time, permanent customer support, service desk or admin role with training and clear growth. I bring 8+ years of customer service, sales and coordination experience, and I’m open to remote work and keen to build a career in tech.
Looking for a job
Masego Gabokhutle
@masegogabokhutle
Customer support and operations professional at Yuppiechef, named Best Sales Team Member 2025.
South AfricaWhat I'm looking for
At Yuppiechef, I handle customer enquiries by phone and email, support sales, and keep customer and order records accurate. I was named Best Sales Team Member 2025.
At VumaCam (Britelink MCT), I logged customer, supplier and technician requests in CRM and ticketing systems, coordinated appointments, and followed faults through to completion, including escalation and SLA tracking.
At Britelink, I verified client data and supported onboarding from documentation and account provisioning through service activation and post-activation support. I’m keen to grow into identity validation and fraud prevention.
Experience
Work history, roles, and key accomplishments
Current
Sales Assistant – Customer Service & Administration
Yuppiechef
Nov 2023 - Present (2 years 11 months)
Handle customer enquiries by phone and email, including order, payment, delivery and account queries. Convert enquiries into sales through clear communication and accurate follow-up, and keep customer and order records accurate in internal systems.
VM
Maintenance Coordinator – Client Service & Operations Support
VumaCam (Britelink MCT)
Oct 2021 - Jan 2023 (1 year 3 months)
Served as central point of contact for customers, suppliers and technicians on faults and maintenance issues. Logged requests in a paperless CRM and ticketing system, assigned work, confirmed appointments, and followed faults through to completion including escalation and SLA tracking.
BR
Sales & Acquisition Administrator – Client Support & Lead Follow-Up
Britelink
Oct 2018 - Oct 2021 (3 years)
Worked remotely, preparing onboarding documentation and verifying client data before updating CRM records. Managed client onboarding projects from data verification and account provisioning to service activation and post-activation support, and followed up leads by phone.
Scheduler – Customer Service & Coordination
Vumatel
Mar 2018 - Oct 2018 (7 months)
Made high-volume calls to confirm and reschedule appointments while balancing technician availability. Resolved an incorrect booking for a business client within 24 hours by liaising across Vumatel, Telkom and the installation team.
In-Store Technical Technician – Customer Support
Telkom SA Limited
Jan 2017 - Mar 2018 (1 year 2 months)
Provided frontline broadband and mobile support to walk-in customers. Logged and escalated service requests to the relevant teams.
Education
Degrees, certifications, and relevant coursework
IBM
IBM Information Technology Fundamentals, Information Technology
2026 - 2026
Completed IBM Information Technology Fundamentals certification in 2026.
Richfield Graduate Institute of Technology
IT Diploma (NQF Level 6), Information Technology
Completed an IT Diploma at NQF Level 6.
TI
Torque IT
Systems Support (NQF Level 5), Systems Support
Completed Systems Support certification at NQF Level 5.
FV
FNB App Academy / IT Varsity
Full Stack Development, Full Stack Development
Completed Full Stack Development training.
TE
TEFL.CO
TEFL/TESOL (180 hours), TEFL/TESOL
Completed a 180-hour TEFL/TESOL certification.
Tech stack
Software and tools used professionally
Availability
Looking for a job
Location
South AfricaAuthorized to work in
Salary expectations
20k+ ZAR
Job categories
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