Mas Atika Maslan
@masatikamaslan
Trust & Safety specialist transitioning into Fraud Prevention, KYC, and Risk Operations roles.
MalaysiaWhat I'm looking for
I am a Trust & Safety professional with experience in content moderation, customer experience, and risk operations, focused on protecting users and enforcing community guidelines. I have identified and escalated harmful content, performed account profiling, and driven policy improvements at national and platform levels.
I am transitioning into Fraud Prevention, KYC, and Risk roles where I can apply investigative skills, attention to detail, and process-improvement experience to mitigate risk and maintain regulatory compliance. I bring hands-on experience in fraud detection, AML-aware remittance handling, customer communication, and cross-functional collaboration.
Experience
Work history, roles, and key accomplishments
Assistant Director
Malaysian Communications and Multimedia Commission
Apr 2024 - Present (1 year 5 months)
Proactively identified, analyzed, and escalated harmful content for takedown or geo-restriction to support national online safety and regulatory enforcement; identified trends to enable proactive risk mitigation and policy improvements.
BYMonitored and actioned sensitive content including suicide and threats to ensure compliance with platform policies, streamlined moderation processes, and contributed to policy improvements over a 3.5-year period.
AGHandled customer complaints and requests daily using CRM tools to maintain high satisfaction levels and analyzed feedback to produce actionable service improvements.
Inside Sales & Operations Executive
Evada Solutions Sdn Bhd
Mar 2018 - Nov 2019 (1 year 8 months)
Managed inside sales and operational tasks supporting revenue activities and process execution to meet regional targets and support client relationships.
Branch Supervisor
Zawara Coffee
Aug 2015 - Feb 2017 (1 year 6 months)
Supervised daily branch operations, led staff, and ensured service quality and operational efficiency across the location.
Teller
TML Remittance Center Sdn. Bhd.
Aug 2014 - Apr 2015 (8 months)
Handled remittance transactions in accordance with AML guidelines, delivered high-quality customer service, and completed AML/CFT training to ensure compliance.
Education
Degrees, certifications, and relevant coursework
UMUniversiti Teknologi MARA
Bachelor of Event Management, Event Management
2011 - 2014
Completed a Bachelor of Event Management focusing on event planning, coordination, and operations from 2011 to 2014.
Tech stack
Software and tools used professionally
Availability
Location
MalaysiaAuthorized to work in
Job categories
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