Maria Loren Oliva Maluenda
@marialorenolivamalue
Trust & Safety leader driving data-led moderation and team performance.
MalaysiaWhat I'm looking for
I am a results-driven Trust & Safety professional with over seven years' experience in content moderation, risk management, and data-driven performance analysis. I have led cross-functional teams and implemented strategies that improved platform safety, security, and operational efficiency.
At Accenture I managed a team of more than 60 agents, created dashboards and reports to inform stakeholders, and delivered actionable insights used for performance reviews and coaching that improved compliance with SLAs. My prior roles include hands-on content review achieving a 100% compliance rate, digital marketing, and senior support work managing contracts to regulatory standards.
I bring a strong foundation in cybersecurity best practices, metrics and reporting, due diligence, and proactive problem solving, combined with effective cross-functional communication to maintain platform integrity and user trust in fast-paced environments.
Experience
Work history, roles, and key accomplishments
ACLed a team of 60+ agents, improving productivity and efficiency through proactive performance monitoring and reporting; delivered dashboards and insights that increased compliance with SLAs and informed leadership decisions.
ACReviewed and analyzed user-generated content against platform policies achieving a 100% compliance rate; conducted due diligence to identify risks and reduced incident rates while meeting key metrics and SLAs.
Freelance Virtual Assistant
Freelance Projects
Jan 2017 - Dec 2018 (1 year 11 months)
Executed email outreach and link-building campaigns for Smartstreet Media and provided eBay listing and virtual assistance services for clients to support online sales and marketing efforts.
Senior Support Specialist
Sell Lease Property
Dec 2014 - Jun 2017 (2 years 6 months)
Managed real estate contracts ensuring compliance with Australian government regulations; evaluated and authorized contracts and implemented process improvements that reduced processing time and errors.
Digital Marketing Specialist
Smart Traffic Ltd.
Mar 2014 - Sep 2014 (6 months)
Developed and executed digital marketing strategies to improve clients' search engine performance and coordinated outreach to boost Google rankings.
Education
Degrees, certifications, and relevant coursework
Cristal-E College Tagbilaran Campus
Bachelor of Science in Information Technology, Information Technology (Multimedia)
2009 - 2013
Completed a Bachelor of Science in Information Technology with a major in Multimedia from 2009 to 2013.
Availability
Location
MalaysiaAuthorized to work in
Job categories
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