andrea isip

I am a Trust & Safety and Customer Service professional with extensive experience in content moderation, account review, and protecting online communities from harmful content. I specialize in enforcing platform policies and validating account ownership to maintain safe user environments.

In my current role I monitor and review user-generated content in real time for a major social platform, escalate high-risk cases, and collaborate with cross-functional teams to improve safety protocols and processes. I use specialized moderation tools and data systems to ensure high accuracy and efficient response.

Previously, I partnered with Quora as a Content Moderation Analyst, served as a Team Point of Contact, and presented improvement initiatives to senior management while maintaining 100% daily productivity in moderation output. I also have a strong background in customer loyalty and support roles, handling refunds, replacements, and complex account issues.

I bring analytical, investigative, and compliance-focused skills combined with resilience and strong communication. I am committed to fostering inclusive digital spaces, improving moderation workflows, and delivering empathetic customer experiences.