Nur Ain Syahirah User
@nurainsyahirah
Trust & Safety professional specializing in AI-driven content moderation and policy compliance.
MalaysiaWhat I'm looking for
I am a Trust & Safety Associate with hands-on experience in digital content moderation, platform risk management, and applying AI-driven tools to improve online safety. I have a proven record of ensuring compliance with global platform policies, identifying and escalating high-risk content, and supporting team operations; I was recognized as Top Performer of the Month (April 2024) for quality assurance, KPI adherence, and team contributions.
I bring strong linguistic and cultural knowledge (English, Malay, conversational Arabic), experience in educational program development, and a commitment to responsible AI through ongoing certifications and upskilling. I have supported leadership with reporting and productivity monitoring, served as a team point-of-contact for wellness and coordination, and volunteer teaching experience with refugee children that underscores my inclusive, service-oriented approach.
Experience
Work history, roles, and key accomplishments
Educator (Volunteer)
Al-Iklas School
Nov 2024 - Present (11 months)
Conducted English and Mathematics lessons for refugee children, designed age-appropriate materials, and promoted inclusion and active participation to improve learning outcomes.
ASEnsured compliance with global platform policies by identifying and escalating high-risk content, improving moderation quality and KPI adherence; assisted leadership with reporting and productivity monitoring and served as team POC for wellness initiatives.
Kindergarten Teacher
Little Caliphs International
Jan 2020 - Dec 2020 (11 months)
Designed and delivered structured lessons in literacy, numeracy, and social skills, developed age-appropriate materials to boost engagement, and communicated with parents to resolve issues and track student progress.
Education
Degrees, certifications, and relevant coursework
UMUniversiti Kebangsaan Malaysia
Master of Arts, Arabic Language Education
2018 - 2020
Completed a Master’s in Arabic Language Education at Universiti Kebangsaan Malaysia between February 2018 and January 2020, focusing on advanced Arabic pedagogy.
UJUniversity of Jordan
Bachelor of Arts, Arabic Language and its Literature
2012 - 2017
Earned a Bachelor’s degree in Arabic Language and its Literature from the University of Jordan, completed in May 2017.
Availability
Location
MalaysiaAuthorized to work in
Social media
Job categories
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