Jessey Joseph

I am a customer-focused professional with hands-on experience across trust and safety, customer relations, and platform moderation. I deliver timely, compliant resolutions and act as an effective liaison between cross-functional teams and external stakeholders.

At Foundever Malaysia I provided frontline support across multiple regional markets, investigated complex cases, and improved workflows while earning recognition as a Top Performer in QA. At Accenture I reviewed developer appeals, enforced platform policies, and contributed to process improvements through clear, constructive communication.

Earlier, I supported end-to-end player operations at ZIMI Tech, gaining strong practical knowledge of digital payment methods and maintaining a 95% CSAT through empathetic, solution-driven assistance. I consistently apply attention to detail and a customer-first mindset to reduce friction and build trust.

I work collaboratively with global teams, share stakeholder insights to refine procedures, and prioritize compliance and user trust in all interactions. I seek roles where I can continue improving resolution quality, operational workflows, and customer outcomes.