Faizal HasanFH
Open to opportunities

Faizal Hasan

@faizalhasan

Results-driven risk management and data analysis professional with 22 years experience.

Malaysia

What I'm looking for

I seek a role that values collaboration, innovation, and continuous improvement, where I can leverage my expertise to drive compliance and operational excellence.

I am a results-driven senior professional with over 22 years of experience in risk management, data analysis, and quality assurance across diverse industries including finance, hospitality, and social media. My expertise lies in policy enforcement, fraud prevention, and optimizing operational efficiency. I have a proven track record of enhancing compliance and driving business objectives through strategic initiatives.

Throughout my career, I have successfully led teams and projects that focus on improving fraud detection strategies and policy frameworks. Notably, I spearheaded the development of market-specific policy frameworks at ByteDance, significantly increasing compliance across content moderation teams in the APAC region. My commitment to training and mentoring has also resulted in improved performance among junior and senior quality assurance specialists, fostering a culture of continuous improvement.

Experience

Work history, roles, and key accomplishments

BY

Policy Enforcement Specialist

ByteDance

Nov 2023 - Mar 2025 (1 year 4 months)

Provided policy guidance and support to content moderation and QA teams, ensuring accurate policy implementation and consistent adherence across markets. Collaborated with global teams to maintain up-to-date policy documentation and enhance continuous policy improvement.

AG

Fraud Prevention & Chargeback Specialist

Agoda.com

Jan 2015 - Jul 2020 (5 years 6 months)

Analyzed payment data to detect and prevent fraudulent activities, successfully reducing chargeback rates and improving fraud detection accuracy. Implemented robust risk controls and fraud detection measures, ensuring strict compliance with financial regulations.

FB

Front Office Supervisor

Fairlane Hospitality Sdn Bhd

Oct 2009 - May 2011 (1 year 7 months)

Optimized front office operations by managing team schedules and ensuring smooth guest check-in and check-out processes, leading to enhanced operational efficiency and guest satisfaction. Trained and mentored front desk staff, instilling operational best practices that significantly enhanced team performance.

SB

Customer Service Professional

SRG Asia Pacific Sdn Bhd

Aug 2009 - Oct 2009 (2 months)

Provided excellent customer service by addressing inquiries, resolving issues, and ensuring customer satisfaction. Managed customer feedback and complaints, identifying and escalating issues as necessary to ensure timely resolution.

GP

Front Office Assistant

GoodHope Inn Penang

Jan 2006 - Dec 2008 (2 years 11 months)

Greeted and assisted guests upon arrival, providing a warm and welcoming experience that enhanced overall customer satisfaction. Managed guest check-ins and check-outs efficiently, ensuring accurate records in the hotel management system.

PK

Clinical Assistant

Pusat Perubatan Homeopathy Kulim

Jan 2003 - Dec 2005 (2 years 11 months)

Assisted in patient assessments and provided support during consultations, ensuring a smooth and comfortable experience for patients. Managed patient records with accuracy and compliance to health regulations, improving record-keeping efficiency.

Education

Degrees, certifications, and relevant coursework

ID

Institut Perlancongan Dian

Professional Certificate, Tourism

Completed a professional certificate program at Institut Perlancongan Dian in Kuala Lumpur.

CS

Central Airlines Customer Services

Professional Certificate, Customer Services

Obtained a professional certificate from Central Airlines Customer Services.

SK

Sekolah Menengah Teknik Kulim

Sijil Pelajaran Malaysia (SPM), General Studies

Completed Sijil Pelajaran Malaysia (SPM) at Sekolah Menengah Teknik Kulim.

Tech stack

Software and tools used professionally

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Faizal Hasan - Policy Enforcement Specialist - ByteDance | Himalayas