Inhuleha Devapalan
@inhulehadevapalan
I am an experienced KYC and fraud management specialist in customer support.
MalaysiaWhat I'm looking for
I have over 15 years' experience in KYC, risk and fraud management combined with customer support across banking and financial services. I validate client identities, review documentation and perform analytical risk assessments for new and high-risk accounts.
In operational roles at payment and banking organizations I performed due diligence, investigated suspicious transactions, handled chargebacks and upheld compliance with AML and data-protection standards. I have resolved complex customer issues, supported merchants and coordinated across internal and external stakeholders to close cases.
I am detail-oriented, solution-driven and proactive; I communicate effectively and enjoy improving processes and mentoring teams. I continually pursue professional development and aim to contribute operational rigour and strong analytical judgement to a compliance-focused team.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
Tenaga Nasional Berhad
May 2024 - Present (1 year 3 months)
Coordinate follow-ups on customer breakdown reports, liaise with engineers and branches to obtain KYC documentation, and update customers on case status to improve resolution timeliness.
KYC Analyst
Binance GHY
Mar 2021 - Mar 2022 (1 year)
Validated personal identifying details and performed due diligence on new clients, conducting risk assessments and investigations to ensure compliance with KYC standards.
Customer Service
Ambank (M) Bhd
Mar 2015 - Mar 2017 (2 years)
Resolved product and service issues, processed account adjustments and loan/card enquiries, and maintained records to meet compliance and operational requirements.
Accounts Protection Specialist
American Express (M) Sdn Bhd
Sep 2014 - Jan 2015 (4 months)
Analyzed fraud claims, investigated suspicious transactions, executed merchant chargebacks, and liaised with partner banks while upholding AML and compliance standards.
Ticketing Reservations Clerk
Jetstar Airlines PJ
Feb 2010 - Aug 2013 (3 years 6 months)
Handled global call-centre reservations and resolved booking and service issues across multiple markets to support customer travel needs and improve satisfaction.
Global Support Executive
HSBC Data Processing KL
May 2006 - Dec 2009 (3 years 7 months)
Processed UK customer applications in a backend role, coordinated with UK relationship managers to resolve queries, and ensured accurate application handling.
Accounts Clerk / Store Clerk
Kamunting Textile Industries
Mar 1999 - Mar 2006 (7 years)
Monitored production outputs, maintained daily reports and records, and coordinated shift handovers to support achievement of production targets.
Education
Degrees, certifications, and relevant coursework
ULUniversity of East London
Master of Business Administration, International Business
2018 - 2020
Grade: Honours with Merit
Completed a Master of Business Administration (International Business) with Honours with Merit at the University of East London from 2018 to 2020.
Pitmans and Guilds
Certificate, Customer Service
2004 - 2005
Completed training in new customer processes and policies at Pitmans and Guilds (UK) from June 2004 to July 2005.
London Chamber of Commerce and Industry (LCCI)
Level 1 Certificate in Bookkeeping, Bookkeeping
Awarded LCCI Level 1 Certificate in Bookkeeping.
NCC Education
Diploma in Information Technology, Information Technology
1994 - 1996
Completed an NCC Diploma in Information Technology from 1994 to 1996.
Availability
Location
MalaysiaAuthorized to work in
Job categories
Skills
Interested in hiring Inhuleha?
You can contact Inhuleha and 90k+ other talented remote workers on Himalayas.
Message InhulehaFind your dream job
Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
