Masami Tarukado
@masamitarukado
Bilingual customer support and nursing professional skilled in KYC, fraud analysis, and patient care.
MaltaWhat I'm looking for
I am a bilingual (Japanese-English) customer experience specialist and registered nurse with over a decade of hands-on healthcare experience and several years in customer support roles across Malta and Japan. I have proven strengths in problem-solving via chat, email and phone, KYC handling, fraud risk analysis and payments, backed by clinical experience in adult nursing.
I bring meticulous attention to detail, cross-cultural communication skills, and a track record of resolving complex customer issues while maintaining compliance and quality. I seek to leverage my healthcare background and customer support expertise to improve user experience and operational reliability.
Experience
Work history, roles, and key accomplishments
Customer Experience Agent
Yolo.com
Sep 2024 - Present (1 year 2 months)
Provide bilingual (English/Japanese) customer support for sports betting products via chat and email, assist with KYC and resolve account issues.
Customer Support Agent
Rhino Entertainment
Jan 2023 - Aug 2024 (1 year 7 months)
Managed customer inquiries via chat, email and phone, performed KYC, analysed fraud risk and processed payments to reduce incidents.
Customer Support Agent
Opex Ltd
Nov 2020 - Jan 2023 (2 years 2 months)
Provided bilingual (Japanese/English) customer support via email and chat, conducted KYC processes and resolved account issues.
Customer Support
GIG Central Services Ltd
Mar 2020 - Oct 2020 (7 months)
Handled customer inquiries and resolved issues via email and chat, maintaining service standards and response SLAs.
Adult Nurse
Omuta Chuo Hospital
Jul 2019 - Oct 2019 (3 months)
Delivered short-term nursing care for adult patients, supporting medical staff with procedures and patient monitoring.
Customer Service Person
Nagasaki University Hospital
Mar 2013 - Mar 2018 (4 years 11 months)
Handled patient and visitor inquiries and coordinated service-related requests to improve patient experience within the hospital.
Adult Nurse
Nagasaki University Hospital
Mar 2006 - Mar 2013 (7 years)
Provided direct nursing care to adult patients and assisted physicians with diagnostics and treatments across inpatient wards.
Education
Degrees, certifications, and relevant coursework
Siebold University of Nagasaki
Nursing, Nursing
2000 - 2004
Completed nursing education at Siebold University of Nagasaki between 2000 and 2004, preparing for a career as an adult nurse.
Tech stack
Software and tools used professionally
Availability
Location
MaltaAuthorized to work in
Job categories
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