I've built 8+ years of experience across customer service, operations, back-office administration, and healthcare support in Malta and Colombia.
At Caja de Compensación Familiar Cafam, I coordinated daily customer service activities, supported escalated cases, trained new team members, and used feedback and recurring issues to improve response times and service quality.
As Operations Manager at Pinto Entertainment, I coordinated workflows, staff schedules, inventory, supplier orders, onboarding, and process improvements to keep daily operations running smoothly.
I'm currently supporting elderly residents at Vivan Care Residence through personal care, wellbeing monitoring, accurate records, and communication with families and healthcare teams. I'm also studying Social Communication and Journalism while building on training in digital marketing, leadership, project management, and operations management.
