AAAkinyemi Abdul
@akinyemiabdul
Customer support specialist and virtual assistant delivering reliable remote service and admin excellence.
MaltaWhat I'm looking for
I am a customer support specialist and virtual assistant with over 3 years of hands-on experience delivering high-quality support via phone, email, and live chat. I combine strong written and spoken English with proven abilities in issue resolution, data entry, scheduling, and administrative support to maintain consistent customer satisfaction.
I have background experience in education and retail operations that sharpened my communication, presentation, and efficiency under pressure. I hold EQF Level 5 qualifications in Business Management and Methodology from the International European University in Malta and am available for remote work with a valid Maltese work permit.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
Multichoice Outcess Solutions
Jun 2021 - Nov 2023 (2 years 5 months)
Managed high volumes of outbound and inbound customer calls, educated customers on products and resolved complaints to deliver consistent, high-quality support over a 2.5-year period.
English Teacher
Bzone High School
Sep 2018 - May 2019 (8 months)
Taught English with structured lesson plans, evaluated student progress and strengthened classroom communication and presentation skills.
Warehouse Order Picker
Justrite Super Store
Mar 2017 - Sep 2018 (1 year 6 months)
Packed and prepared 100–150 orders daily while maintaining accuracy and efficiency under pressure to meet operational targets.
Education
Degrees, certifications, and relevant coursework
International European University
Diploma, Business Management
2023 - 2024
Completed Business Management studies at EQF Level 5 focusing on practical management principles and administrative skills.
International European University
Diploma, Methodology
2023 - 2024
Completed a Diploma in Methodologist at EQF Level 5 emphasizing methodological approaches and instructional design principles.
Tech stack
Software and tools used professionally
Availability
Location
MaltaAuthorized to work in
Job categories
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