I've supported customers at SNF Meat Shop, FaithMatch, Cavamall Limited, and Newedge Finance through phone, email, chat, social media, and digital channels.
At Cavamall Limited, I handled international shipment inquiries from China to Nigeria, maintained an 85% response rate, resolved 80% of issues on first contact, and reduced repeated inquiries by 20% through proactive tracking updates.
At FaithMatch, I managed client inquiries and matchmaking processes through Instagram DMs, email, and Google Forms, helping improve match closure rates by 20% while maintaining more than 100 confidential client profiles.
I use ZohoCRM, Google Workspace, Meta Business Suite, Slack, WhatsApp Business, and Microsoft Office to deliver accurate order, payment, account, and dispatch support.
