Mary west Gt to
@marywestgtto
Customer service and HR professional running digital support operations for AmandaPay.ng and clients.
NigeriaWhat I'm looking for
I’ve supported customers and clients across inbound channels, from phone and in-person service to live chat, email, and social media—most recently with AmandaPay.ng as a Customer Service & Digital Operations Intern.
I log and resolve tickets in tools like Zendesk and Intercom, use Claude and ChatGPT to draft empathetic responses, and help with onboarding, disputes, and wallet/payment troubleshooting while keeping data privacy and security in mind.
Before that, I handled Human Resources work at ATF Management Services Ltd—covering recruitment, payroll, statutory benefits, training, and client interface—plus earlier customer-facing roles like Customer Service Agent at FAAN and Marketing/Reservation support in hospitality.
Experience
Work history, roles, and key accomplishments
Customer Service & Digital Operations Intern
Amanda AI Technologies
Jan 2026 - Present (8 months)
Handled inbound customer enquiries and complaints via live chat, email, and social media for the AmandaPay.ng digital payment platform. Assisted with account onboarding, transaction disputes, and payment troubleshooting.
Human Resources and Customer/Client Service
ATF Management Services Ltd
Jan 2014 - Dec 2025 (11 years 11 months)
Responsible for recruitment, payroll, employee secondment, and training. Interfaced with corporate clients and resolved client requests and complaints.
Customer Service Agent
Federal Airport Authority of Nigeria
Jan 2011 - Dec 2013 (2 years 11 months)
Provided price quotes, processed orders and invoicing. Attended to customer enquiries and assisted with baggage claims, ticket and hotel reservations.
Marketer
Continental Hotel Reservation Services
Jan 2005 - Dec 2008 (3 years 11 months)
Serviced existing accounts and established new accounts by planning daily work schedules. Focused on sales and resolved customer complaints.
Education
Degrees, certifications, and relevant coursework
Artificial Intelligence Business School/Prowess University
Postgraduate Diploma, Strategic Customer Service Excellence
Pursuing a Postgraduate Diploma in Strategic Customer Service Excellence, currently in progress.
Lagos State Polytechnic
Higher National Diploma, Office Technology and Management
Grade: Upper Credit
Earned a Higher National Diploma in Office Technology and Management with Upper Credit.
Lagos State Polytechnic
Ordinary National Diploma, Office Technology and Management
Grade: Lower Credit
Earned an Ordinary National Diploma in Office Technology and Management with Lower Credit.
High Achievers College
Senior School Certificate, General Studies
Completed Senior School Certificate (SSCE).
Queen-Care Nursery and Primary School
First School Leaving Certificate, Primary Education
Completed First School Leaving Certificate (FSLC).
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Website
amandapay.ngJob categories
Skills
Interested in hiring Mary west?
You can contact Mary west and 90k+ other talented remote workers on Himalayas.
Message Mary westGet matched with your dream remote job
Sign up now and join over 250,000+ remote workers who receive personalized job alerts, curated job matches, and more for free!
