Looking for a job

Adaobi Aniegbunam

@adaobianiegbunam

Customer Service Representative trained in HubSpot and Zoho CRM, with simulated support experience across email, chat, and phone.

Nigeria

Message

What I'm looking for

I'm enthusiastic about bringing a strong work ethic to a team while developing professionally in a fast-paced customer support environment.

Through TIBA Academy and AQSkill, I built and managed customer profiles in HubSpot and Zoho CRM, logging interactions and managing follow-up tasks. I also practiced ticket logging, tagging, prioritization, and routing against SLAs.

In simulated support scenarios, I handled customer communication across email, live chat, and voice, and used AI tools to draft clear responses and document tickets. I developed customer retention blueprints for simulated brands.

Forage's Customer Support Virtual Experience Program involved drafting empathetic responses to customer enquiries and reviewing feedback and interaction data to identify user pain points. I'm interested in developing professionally in a fast-paced customer support environment.

Experience

Work history, roles, and key accomplishments

Customer Support Trainee

Forage

Jan 2026 - Present (8 months)

Drafted empathetic solution-oriented responses to customer inquiries and analyzed service feedback to identify pain points.

Customer Satisfaction Feedback Analysis Empathetic Communication Data Analysis

Customer Support Trainee

TIBA Academy & AQSkill

Jan 2026 - Present (8 months)

Built and managed customer profiles in HubSpot and Zoho CRM, executed simulated support ticketing workflows, and utilized AI tools to optimize documentation and response drafting.