Godwin Ekanem

I've supported high-volume remote customer operations at Chatspace, handling 100+ customer contacts weekly while maintaining high-tier satisfaction ratings.

After progressing from Operator to Trainer and Analyst, I created training manuals and visual workflow diagrams in Adobe and Canva to onboard new recruits. I also trained team members and reviewed support performance data to improve processes.

My analytical research identified customer friction points that contributed to a 15% increase in retention. I used Gemini and ChatGPT to automate documentation, increasing response speed by 20%.

Previously, I coordinated complex international scheduling and dispatching as a Remote Virtual Assistant, while maintaining 100% data integrity in account verification and compliance reporting. I'm comfortable resolving billing and complaint issues across phone, chat, and email in a fully remote environment.