Keith Ausderau II

Provided expert guidance and adoption services for Moogsoft Cloud observability tool, collaborating with teams to gather requirements and implement solutions. Led weekly hands-on calls to ensure project timelines were met.

Delivered intelligent monitoring solutions for AI-driven observability, collaborating with enterprise customers to understand their needs and provide tailored solutions. Managed multiple deployments and provided training for successful adoption.

Provided strategic IT operations management solutions and technical support, overseeing customer ticketing systems and ensuring successful project execution. Developed strong client relationships and managed service delivery.

Managed HP Business Process Monitor for Boeing, overseeing server maintenance and migrations. Responsible for diagnosing and resolving hardware and software issues while ensuring system reliability.

Provided 24/7 application support, ensuring uninterrupted business operations. Collaborated with clients and internal teams to resolve issues and conducted comprehensive testing for software readiness.

Installed custom home theater and lighting control systems, programming Crestron touch panels to meet client specifications. Ensured high-quality installations and customer satisfaction.

Provided high-level technical support for BellSouth customers, assisting with DSL equipment installation and configuration. Contributed to a customer-centric support team focused on problem resolution.

Managed network security and communications reliability for the Army, configuring servers and monitoring systems. Received commendations for exceptional performance and adherence to security standards.

Coursework toward AAS in Computer Information Technology with a focus on Computer Programming.