Maryuri Hernandez
@maryurihernandez
Onboarding specialist and appointment setter for sales teams who shortened digital policy processing from two days to 24 hours at VIVA INSURANCE.
VenezuelaWhat I'm looking for
At VIVA INSURANCE, I coordinated the collection and validation of digital documents for policies in Florida and California. Using cloud tools, I reduced processing time from two days to 24 hours.
As an Appointment Setter for Agency de Setters in Spain, I handled more than 50 daily contacts through WhatsApp Business and calls, with response times under five minutes. I synced Google Calendar and Calendly schedules to support a smooth handoff to sales.
At YOUR CALL CENTER, I made calls to book vehicle sales appointments, organized calendars, and followed up with clients by phone and WhatsApp. I’m seeking an Onboarding Digital or Sales Setter position, bringing experience in prospecting, appointment scheduling, and client onboarding.
Experience
Work history, roles, and key accomplishments
Telemarketing
Your Call Center
Jan 2024 - Dec 2025 (1 year 11 months)
Performed outbound calls to schedule vehicle sales appointments, organized calendars, and managed client communication via phone and WhatsApp. Coordinated and distributed appointments to sales representatives.
Appointment Setter
Agency de Setters
Jan 2024 - Dec 2025 (1 year 11 months)
Managed calendar synchronization using Google Calendar and Calendly to avoid overlaps and ensure smooth client transitions to sales. Handled over 50 daily contacts via WhatsApp Business and calls with response times under 5 minutes.
Oficinista de Seguros
INSPROSEG
Jan 1989 - Dec 1992 (3 years 11 months)
Performed clerical duties in an insurance office, supporting administrative operations and client services.
Onboarding Digital
Viva Insurance
Coordinated collection and validation of digital documents for insurance policies in Florida and California, reducing processing time from 2 days to 24 hours using cloud tools. Increased appointment attendance through strategic WhatsApp reminders.
Education
Degrees, certifications, and relevant coursework
Workshop Asistente Virtual
Workshop, Asistente Virtual
Completed a virtual assistant workshop on December 5, 2023.
Técnico Superior en Administración de Recursos Humanos
Técnico Superior, Administración de Recursos Humanos
2006 - 2009
Completed a higher technical degree in Human Resources Administration from 2006 to 2009.
Bachillerato
Bachillerato
Completed secondary education (Bachillerato) in 2006.
Tech stack
Software and tools used professionally
Availability
Location
VenezuelaAuthorized to work in
Salary expectations
Job categories
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